Returns & Exchanges
100 Day Money Back Guarantee.
We’ll pay for your return shipping.
We’ll pay for your return shipping.
We have a 100 day guarantee with free returns for orders within the US. If you aren’t 100% satisfied with your jewelry, we welcome you to return your items to us for a refund, exchange or store credit. We’ll even pay for the return shipping!
Upon submitting a Return/Exchange Request here, we will send you instructions to return your items to us.
Please note that we have two rules for returns:
Item(s) needs to be returned within 100 days of purchase;
Item(s) must be unworn and unused and be in the original condition.
This guarantee does not cover the breakage, damage or gradual degradation of the jewelry due to normal wear.
Wrong ring size?
If you have ordered the wrong ring size, please submit a Return/Exchange Request here and you will be sent instructions to return your items to us for an exchange, free of charge for orders within the US!
Full / Partial Refund
If you aren’t 100% satisfied with your jewelry, we welcome you to return to item to us within the 100 days period for a full refund. Simply let us know and we will be happy to help you out. The full refund amount will be based on your invoice amount minus any express post charges.
Contact us or submit a return request.
Upon submitting a Return/Exchange Request here or contacting us to initiate a return, we will send you instructions to return your items to us within 1 working day.
Upon receiving your returned items, refunds/exchanges will be processed within 3 business days. Refunds will be issued the same way the payment was made, either credited back to your credit card or PayPal account.
Faulty item?
If you have received a faulty item, please contact us at [email protected] and we will get the issue rectified as soon and smoothly as possible.
Fair play for everyone.
To keep up the level of service we provide to our customers we have to limit the number of returns and exchanges a customer can initiate to only two times per every order. Terms of return are within MYJS’s sole discretion. We appreciate your understanding.